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FAQ | Lodging Establishments


In order to ensure the support and disinfection guaranteed by ALEP and Turismo de Portugal, we remind you that reservations must be made and validated by Rooms Against Covid. Please do not book reservations directly. You should only contact the professional after receiving the booking confirmation email. All changes to the reservation must be communicated and processed by the Rooms Against Covid team.


Accommodation Establishments (EH) | Registration & Requirements | Features | Occupation | Location | Booking Confirmation |

Duration | Checkin & Checkout | Cleanings | Counterparts


What is a Accommodation Establishment (EH)?
An EH are all accommodations that have RNAL with the "Accommodation Establishment" modality according to the designation of Turismo de Portugal, namely: guest house, hostel, guest houses, bed & breakfast, among others.


How can I register my Accommodation Establishment (EH)?
Registrations must be made through this form .
After filling and sending the form, your accommodation will be validated. This validation process is carried out by our team of volunteers, and can take some time, so we ask for your understanding and patience. When your accommodation is online and ready to receive reservations according to the availability you have indicated, you will receive a confirmation email with the necessary information.

What are the requirements for my Accommodation Establishment (EH) to be validated?
For your EH to be validated, you must be registered with the RNAL and ensure the following requirements:
- EH is only available to receive people within the scope of Covid-19 (other guests cannot be accommodated);
- Without prejudice to the analysis of each case in view of the existing needs, the EH will have to provide at least 5 rooms intended exclusively for the stay;
- The available rooms must have a private bathroom and, in this sense, be autonomizable;
- The wc's must include a basic cleaning kit for cleaning the room and wc by the professional, which should include laundry bags for washing (eg cleaning products, cloths, brooms, mop, toilet paper, paper kitchen);
- Professionals cannot change rooms, unless necessary and justified;
- All common areas must be closed and their access limited, namely to kitchens (either through the use of tapes or the covering of furniture or other objects usable by the hosted community);
- EH must provide bed linen and towels;
- EH has to ensure the weekly change of bed linen and towels;
- Preferably, the EH should have a system to ensure non-face-to-face check-in or, alternatively, an employee to ensure check-in, security, etc.
- EH must provide a contact for emergency situations, which must always be available, for support in case of need (security, loss of keys, door does not open, door remains open and must be closed, etc.);
- The EH must ensure the control of check-in's and confirm the check-out's to later request cleaning, which will be done on a fortnightly basis and upon meeting the minimum number of 2 rooms to disinfect;
- EH must ensure that the unoccupied room is quarantined for at least 3 days before disinfection.


What are the characteristics of the rooms and / or bathrooms so that I can register my Accommodation Establishment:

Number of rooms available
If the EH has less than 5 rooms, you cannot, for now, enter Rooms Against Covid (either on the platform or on the waiting list).
In order to count the minimum number of available rooms (5), the division that will be necessary for the placement and isolation of the bed linen and towels that will go to wash and sanitize cannot be counted.
- In the case of GHs that correspond to mini studios or isolated apartments: if they have a kitchenette / kitchen not shared and are independent they can have the treatment of a house or apartment.


Rooms with private bathroom
It is possible to admit H / GHs that have 2 rooms with 1 shared bathroom, IF this ensures that it closes one of the rooms and the bathroom is privatizable, or a room without a bathroom, IF the bathroom is easy to access and exclusively used by each professional housed .
Rooms without a private bathroom can be used, for example, for clean laundry and to deposit and insulate laundry.
The accesses or common areas of access to the rooms that will be closed or isolated should, as far as possible, be restricted.
The room that will be closed or isolated cannot be counted for the minimum number of rooms available.


Who are the people who will be staying at my Accommodation Establishment?
This project is aimed at supporting professionals, duly accredited, who are performing on the front lines of the fight against Covid-19.
The professionals who host were submitted to a brief form, under which the professional presented the respective accreditation, confirmed the performance of functions within the scope of the fight against Covid-19 and justified the need for accommodation.

Who can occupy the Accommodation Establishment?
According to the recommendations of the DGS in this regard, each room must be occupied by only one person, and access to shared areas must be restricted. Each room must have access to a private wc, sharing wc's or any other EH divisions (kitchens, living rooms,…) is not allowed.


The city or region where my Accommodation Establishment is located is not yet on the platform. What should I know?
An EH can only be opened when at least 2 requests for accommodation are gathered by professionals in that city. Otherwise, until then it will be necessary to create a waiting list.
If the city is not yet on the platform, it is likely that there are still no agreements with cleaning and disinfection companies.
Regardless of these points and in order to streamline the process, if you meet the requirements and conditions to receive professionals, you must register your EH. We will contact you as soon as accommodation is requested in your city.


Booking confirmation

How do I know that my Accommodation Establishment has been booked?
First you will receive a pre-booking email, addressed to the professional, so that he can confirm the respective information. After the information validated by the professional has been validated, you will receive a confirmation email, in which the contact details of the accommodation will be indicated (in order to confirm the check-in and check-out details or other information) and general instructions that you should pay attention to.

How do reservations work?
Professionals must make the reservation directly on the platform.
The reservation will only be confirmed after the professionals receive a pre-booking email, through which they must complete a form with their full details and also information about their credentials and the motivation for their stay. Once these questions are confirmed, the professional and the accommodation will receive a confirmation email, after which they should contact and share the necessary information about the stay.
If you are not contacted by the professional, you should do so to prepare check-in and check-out and share other relevant information.
Shared personal data will be managed only by Rooms Against Covid.

Am I consulted whenever there is a guest interested in my Accommodation Establishment (EH)?
EH availability is filled by you. Considering the indicated availability, when there is a match between your accommodation and a professional we will send you a pre-booking email, to validate the professional's data, and then, a confirmation email with the EH contacts and the relevant information for the reservation .

Can I reject or cancel a reservation?
You can reject or cancel a reservation whenever your EH is unavailable. We appreciate that you keep your availability updated to avoid unnecessary contacts. If you are unable to receive the professional or if you want to change the availability of the EH, we ask that you contact Rooms Against Covid ( reservations@roomsagainstcovid.com ) and indicate it, so that we can notify this professional and make the necessary changes .


What if I don't receive a booking confirmation email?
After all data has been validated, and if the reservation is confirmed, it is possible that the email you will receive with your contacts and those of the professional has gone not to your main inbox, but to the promotions box , social, spam, or other.


Booking Duration

What is the minimum and maximum duration of each stay?
Each stay must have a minimum of 14 days and, upon request by email sent to reservations@roomsagainstcovid.com , can be extended beyond the reserved date - at the end of which the necessary 3 days will be added to guarantee the vacancy and final cleaning period . Validation of the reservation extension is subject to the availability of the Accommodation Establishment - which cannot be guaranteed by Rooms Against Covid.


What if the professional wants to extend or extend his stay?
Any change to the accommodation agreement must have the agreement of the person responsible for the Accommodation Establishment where the professional is.
The extension of the stay period must always be confirmed with Rooms Against Covid ( reservations@roomsagainstcovid.com ).
If the accommodation is not available, Rooms Against Covid will try to find another accommodation, with no guarantee of success.


When can I return to receive another professional, after leaving the previous one?
The cleaning and disinfection provided by ALEP will be carried out every 15 days, by meeting the minimum number of 2 rooms to be cleaned.
Before cleaning, the rooms must have been empty for at least 3 days.
Important: cleaning requests must be requested by EH to ALEP ( info.associados@alep.pt ), as soon as the previous conditions are met.
After cleaning and disinfection, you can return to other professionals.
You should, in any case, observe the cleaning and disinfection recommendations issued by DGS .

What should be in the Accommodation Establishment (EH) when the professional enters?
EH, for issues related to logistics and health, should include and guarantee the following items:
- The wc's must include a basic cleaning kit for cleaning the rooms and wc by the professional, during your stay, which should include laundry bags for washing (eg cleaning products, cloths, brooms, mop, toilet paper, kitchen paper);
- All common areas must be closed and their access limited, namely to kitchens (either through the use of tapes or the cover of sofas or other objects usable by the hosted community);
- Bed linen and towels must be provided;
- They must ensure the weekly change of bed linen and towels;
- Preferably, they should have a system to ensure non-face-to-face check-in or, alternatively, an employee to ensure check-in, security, etc.
- They must provide a contact for emergency situations, which must always be available, for support in case of need (loss of keys, door does not open, door remains open and must be closed, etc.);

Rooms Against Covid advises:
-
Provide disinfectant at the entrance to the Guesthouse to encourage care;
- Posting of signs and information on the care to be taken and the regularity and procedures for cleaning (general and laundry);
- Prevent and advise against contact with as many common areas as possible (handrails, door handles, etc.).


Checkin and Checkout?

What should I keep in mind when checking in?
Whenever possible, you should avoid in-person check-in. Ideally, there will be an automatic code access system or a safe with code opening at the entrance of the EH, where the key can be left.
If check-in is in person, ensure that security measures are in place and that keys or other materials delivered are properly disinfected.
In any case, you should always contact the professional to inform you about the essential functioning of the accommodation, rules and care for the condominium, or communicate other relevant information.
If they exist, you must provide any instructions on the operation of devices, EH rules, wi-fi password or other necessary information.
Make sure the professional has managed to enter the EH.

How to hand over the keys to the professional?
After confirming the reservation, you should contact the professional to share all information regarding the entry into the EH (what the professional should bring to the accommodation, what the accommodation already provides, among others), agree on how they will be done. access to the accommodation and hand over the keys (digital or physical - properly disinfected, in this case).
In the booking confirmation email, the accommodation and the professional will receive their contact details so that they can contact each other and share this information.


Cleaning

Who is responsible for cleaning?
During the stay, the rooms will be cleaned by professionals, according to the basic cleaning kit provided.
As often as possible (for example, twice a week), the EH must ensure that an employee with the necessary individual protection disinfects the stairs, handrails, door handles and switches in the common areas.
The cleaning and disinfection provided by ALEP will be carried out every 15 days, by meeting the minimum number of 2 rooms to be cleaned.
Before cleaning, the rooms must have been empty for at least 3 days.
Important: cleaning requests must be requested by EH to ALEP ( info.associados@alep.pt ), as soon as the conditions described above are met.


Availability and change of bed linen and towels. What should I know?
The Accommodation Establishments (EH) admitted will have to ensure the availability of bed linen and towels and a weekly change - regardless of the period of the stay. The support that is granted is not distinguished according to the type of establishment, these differences being bridged by the procedures necessary to the typology and disposition of resources of each one.


To clean these clothes, EH must:
- Establish, communicate and advertise at EH 1 specific day of the week for the collection of laundry to be washed, regardless of the check-in date - if the check-in is just before the collection, establish that you will only collect the following week;
- Request the provision of laundry, duly bagged, at the entrance of the rooms, on the day of the week defined for this purpose;
- The clothes must be bagged;
- Clothes should be collected with gloves;
- After being collected, the bagged clothes must be placed in an isolated room, used only for this purpose, in which they must stay for 3 days;
- Finally, the clothes must be delivered or collected by the laundry, on the day designated for the purpose.
- The laundry must guarantee the cleaning of these clothes separately, with temperatures at 60ºC.

Can the cleaning of the room or bathroom, after leaving the professional, be done by me or my cleaning team?
Given the necessary precautions for hygiene of this nature, cleaning after the professional leaves the Accommodation Establishment must be carried out by specialized professionals.
These cleanings will be carried out by accredited companies and made available by the project organization.


The city where my Accommodation Establishment (EH) is located is not yet on the platform and / or does not have a partnership with a cleaning or disinfection company. How can I help you?
Establishments located in cities outside those provided for on the platform will remain on the waiting list until there is sufficient demand from professionals.
As soon as there is demand, EHs will be contacted and, in order for them to be included in the project, they must present Rooms Against Covid with a professional cleaning company to be certified.
After the said company is presented, it will be necessary to confirm that it can ensure professional cleaning and, if so, consider the admission of that EH. Without this, EH cannot be admitted.


Counterparts

Is there any financial support?
The principle underlying this whole project is the absence of costs for professionals, based on a spirit of solidarity and volunteering.
For this reason, and to support all parties involved, ALEP, together with Turismo de Portugal will provide a contribution to all accommodations that meet the necessary requirements to support the consumption of the stay.
When benefiting from this support, the accommodation will not be able to charge any amount to the professional for his stay in the accommodation.
The cleaning and disinfection of the accommodation will be the responsibility of the project.
Towards the end of the month, when the details of these procedures are finalized, ALEP will send an email explaining how to issue and where to send the necessary invoice and documents. Any questions regarding the procedure for receiving the funds, please send an email to info.associados@alep.pt .


What is the value of the consideration and when do I receive it?
The amount of support provided is intended to cover the main costs of consumption verified during the stay and is based on the value of € 7.00 / night (VAT included).
So, for example, for a stay of 30 days, the amount paid will be € 210.00 (with VAT).
At the end of the stay, the accommodation will have to issue the respective invoice in the name of ALEP, with 6% VAT (or without VAT if exempt).
Thus, for example, on a stay of 30 days, you will issue an invoice of € 198.11 + 6% VAT or € 210.00, if exempt.
At the end of the month in which the check-out took place, all occupied nights will be sent by ALEP to Turismo de Portugal, which, after checking this data, sends the amount to be paid to ALEP, which will then transfer it to the accommodations .
Towards the end of the month, when the details of these procedures are finalized, ALEP will send an email explaining how to issue and where to send the necessary invoice and documents.
The estimated date for payment of accommodation support is the 20th of the month following the check-out.


What do I need to do to receive the consideration?
First of all, you must ensure that the stay is booked through the platform and will only be completed after receiving the confirmation email.
Immediately after check-out, the accommodation invoice must be filled in with the accommodation details, from ALEP and the description of the stay of the respective professional in the scope of the fight against Covid-19. This invoice should be sent to ALEP following the email it will send for this purpose at the end of the month.
In addition, in order to receive this support, you cannot have debts to Finance or Social Security, so you will have to send a declaration of non-debt to these entities.
If you are not registered with Social Security - for example, if your only activity is AL in the apartment or housing modality - you must register on the Direct Social Security website and issue the non-debt certificate. Both certificates are done online and on time.
Towards the end of the month, when the details of these procedures are finalized, ALEP will send an email explaining how to issue and where to send the necessary invoice and documents.


If the professional damages something in the Accommodation Establishment (EH) during the stay?
If there is damage to the EH during the stay, proven to be attributable to the professional, he will be responsible for them, and the EH, as soon as the damage is verified, immediately and directly contact the professional.
Rooms Against Covid is not responsible, nor can it be held responsible for any damages suffered in the accommodation before, during or after the stay elapsed under the project, by any professional or other.